Questions and Answers

Welcome to our FAQ section, where we aim to provide answers to some of the most common questions about our business. If you cannot find what you're looking for, don't hesitate to reach out to us. We are available on social media, email, and our chat box, ready to assist you with a prompt response.

 

Q: How do I place an order?

A: To place an order, you can choose from multiple options such as:

1. Contacting us via our social media platforms, providing the details of the products and dimensions you are interested in and receive a quote. Accepting the quote and paying through an order form/invoice generated by us.

2. Placing an order online through our website.

3. Visiting our workshop at 13706 Florence Rd, Sugar Land, TX 77498 (by booking an appointment).

​

​

Q:  “what size table to I need?”

A:  Choosing the right size dining table for your space can be a challenge. Keep in mind, if you have a specific custom size in mind, we are here to accommodate your needs.

 

Start by determining the seating capacity you desire at your table. Chair widths and spacing may vary, however, as a general guideline:

 

For Rectangular Tables:

6’ tables seat 6 
8’ tables seat 8
10’ tables seat 10 
12’ tables seat 12 

For Round Tables:

48” tables seat 4 
54” tables seat 4-5 
60” tables seat 5-6 
72" tables seat 6-8 

For Square Tables:

46” tables seat 4 
55” tables seat 6
60“ tables seat 8 
66” tables seat 8 

 

Q: Do you offer extendable versions of your dining tables?

A: Yes, we do offer extendable versions for many of our dining tables. Depending on the style of the table, the extension can be either end leaves or a middle leaf. Our team will work closely with you to determine the best option for extension based on the specific design and requirements of your table, ensuring that it seamlessly integrates with the original aesthetic and functionality. When considering an extendable version of your dining table, please contact us with details such as the desired extended length of your table. This information is crucial for us to determine a custom quote. Knowing how large you would like your table to extend will allow us to tailor the extension mechanism and design to fit your specific needs, ensuring that your table not only meets but exceeds your expectations for both functionality and style.

​

Q: "I’m indecisive on the color, can I still place my Order?"

A:  Yes, you can still place your order without having decided on the stain color. Simply write "will confirm stain color soon" on the mandatory text box for stain color when placing your order. This way, we can start processing your order while you take the time to choose the perfect stain color for your custom furniture. However, to ensure prompt delivery, we recommend finalizing your stain color choice at least a week before your estimated completion time.

 

Q: What sealer finish do you apply on the custom furniture?

A:  We use water-based polyurethane as our preferred finish.

Water-based polyurethane is a modern and eco-friendly alternative to traditional oil-based polyurethane. It is made from water and resin, making it more environmentally friendly and easier to clean up than traditional oil-based finishes. Additionally, water-based polyurethane dries quickly and has a low odor, making it ideal for use in homes and other indoor spaces.

Not only is water-based polyurethane environmentally friendly, but it also provides long-lasting protection for your custom furniture. It creates a durable, scratch-resistant surface that helps protect your furniture from everyday wear and tear. Additionally, water-based polyurethane provides a natural, smooth finish that enhances the beauty and grain of your wood furniture.

We believe in using only the best materials for our custom furniture, and water-based polyurethane is no exception. By choosing this finish, we ensure that our customers receive the highest quality furniture that will last for years to come.

 

Q: Do you offer Financing

A: While we do not offer traditional financing options, we are proud to offer afterpay as a convenient alternative.

With after pay, you can enjoy your custom furniture without having to wait or worry about a large upfront payment.

If you're interested in learning more about our payment options or how after pay works, please don't hesitate to reach out to us. We are here to help and support you through the entire process of choosing and purchasing custom furniture.

 

Q: How long will it take to receive my custom order?

A: The lead time for each custom piece may vary depending on the specifics of your order and can range from 2 to 8 weeks. To ensure timely delivery, we encourage you to review the product description for the estimated lead time of your specific piece. If you require any changes or modifications to your order, please submit them within 5 calendar days of your order date. This will help us ensure that your custom piece is delivered to you as soon as possible.

​

Q: Do you offer Rush Service for custom built furniture?

A: Yes, we do offer rush service for most orders. Please note that this option may not be available if we need to outsource any materials or services to complete your order.  The cost to expedite the completion time of your order is an additional 20% of the order total before tax, with a cap of $250. The rush service completion time may vary within 1-2 weeks, depending on the size of your furniture. Please contact us if you would like to have your order rushed for further checkout details

 

Q: “Why is my order delayed?”

A:  A custom order may be delayed due to several reasons. One of the primary reasons is due to shortage of materials, which may result in the need to source them from alternative suppliers. Delayed may be delayed to weather as well. Another reason is staff shortages, as personal situations of our employees can sometimes disrupt our operations and result in delays in fulfilling custom orders. We strive to ensure that all custom orders are delivered within the agreed timeline, but in cases where delays are unavoidable, we will communicate openly and promptly to keep you updated on the status of your order.

 

Q: Do you build other furniture other than the designs available on your website?

A: Yes, we do! We encourage customers to bring their unique designs and visions to life. So, whether you have a specific design in mind or just an idea that you'd like to explore, we are here to help make it a reality. Just let us know what you have in mind and we'll work with you to create the perfect piece for your space.

​

Q: Do you have any furniture in stock?

A: All of our custom-built furniture is made to order. However, there may be some furniture available for instant purchase and it will be displayed in our online business shop under the "In-Stock Sale" tab. Please keep checking with us and consider subscribing for updates and special offers in case any furniture becomes available for instant purchase.

 

Q: Do you custom build furniture for businesses?

A: Yes, we do! We would be very excited to take on a project for businesses. If you're interested in custom-built furniture for your business, we would love to hear more about what you have in mind. Please contact us with the details and we'll be happy to discuss your project and see how we can best help you. Additionally, we offer discounts on larger orders, so please let us know if you have any questions or would like to place an order. We're here to help and look forward to working with you!

 

Q: Why do you only offer local pickup for your custom furniture?

A: Unfortunately, we are a small family business and do not have the resources to manage deliveries at this time. Our main focus is to ensure that our custom-made furniture is completed to the highest standard and delivered on time. In order to achieve this, we are currently only offering local pickup. However, we understand that delivery may be important to our customers and we would be happy to share information about a third-party delivery service if you are interested. Just let us know and we'll be happy to help.

​

Q: Is the furniture pre-assembled or does it need to be assembled by customer?

A: Most of our furniture items come pre-assembled and do not require any additional assembly. However, there may be some parts that are removable for easier transportation, such as shelves, drawers, and doors. Our dining tables, on the other hand, may come in separate parts including the table top and legs, which are easy to assemble. We provide clear instructions for our customers on how to put the table together, so don't worry, it's a simple process. We advise customers to consider this information when choosing a pick-up vehicle. If you have any further questions, please don't hesitate to ask.

 

Q: How does pickup work? 

A: We will notify you 3-4 days prior to the completion of your order. Once you receive the notification, you'll need to visit the booking site to schedule an appointment for pickup. For custom-built furniture, you'll need to collect it within 7 business days. Should you not collect it within this time frame, a $5 storage fee will be added to your invoice for storage. Furthermore, please remember to bring your own protective materials, such as blankets and straps to secure your furniture, as well as assistance to load it into your vehicle. While we may occasionally provide assistance when loading, please bear in mind that there may be times when we do not have staff available to help.

​

Q: What type of wood do you use for your custom furniture?

A: Our default wood type is solid Southern Pine, which offers a great balance of affordability and quality. However, we do have the capability to work with other types of hardwoods upon request. If you're interested in a different type of wood for your custom piece, please contact us for pricing information. Please note that all of our listed prices are based on Southern Pine and may vary for other wood types. We'll be happy to provide you with a quote and help you choose the right wood for your custom furniture project.

 

Q: How do I care for my custom-built furniture?

A: Custom handcrafted solid wood furniture is a beautiful investment that can last for many years with proper care. Here are some tips to help you keep your furniture looking its best:

1. Dust regularly: Use a soft, dry cloth to dust your furniture regularly to prevent dust buildup.

2. Avoid direct sunlight: Keep your furniture out of direct sunlight to prevent discoloration or fading.

3. Keep away from moisture: Avoid placing your furniture near sources of moisture, such as windows or vents, to prevent warping or cracking.

4. Use coasters: Use coasters to protect the surface of your furniture from water rings or scratches.

5. Clean spills promptly: Wipe up spills or stains promptly to prevent damage to the finish with a soapy dish water sponge and complete dry with a dry cloth.

6. Use furniture polish: Use a furniture polish specifically designed for wood furniture to keep it looking shiny and protected.

7. Protect from heat: Keep your furniture away from heat sources, such as radiators or fireplaces, to prevent damage.

By following these simple steps, you can ensure that your custom-built furniture will remain beautiful and functional for many years to come.

​

Q: My table has cracking between the boards. What can I do about it?

A: Cracking between the boards is a characteristic of solid wood furniture that can occur as the wood naturally expands and contracts with changes in temperature and humidity. While we strive to check the moisture content of our wood and ensure the highest quality to minimize such occurrences, it can still happen over time. Remember, solid wood furniture is a natural product and its unique characteristics add to its beauty and charm.

If your table has developed cracks, please be assured that we would be more than happy to repair and refinish it within the warranty time frame. However, please note that the furniture would need to be brought to our workshop and picked up by the customer once repaired. If you would like to proceed with a repair, please contact us and we will be happy to assist you further.

 

Q: My stain color looks different than what was shown. Why is this happening?

A: Solid wood is a natural material, and its grain can affect the way that stain is absorbed. This, along with variations in monitor settings and screen pixels, can cause the final stain color to appear slightly different than what was shown.

Please note that we have no control over the final appearance of the stain as it is absorbed into the wood, and these variations are part of the natural beauty and character of solid wood furniture. 

​

Q: I need to cancel my order, can you help me with that?

A: I'm sorry, but once a custom built furniture order has been placed, it cannot be cancelled. This is because custom furniture is made to order specifically for you and cannot be resold. If you have any concerns about your order, please reach out to us and we'll be happy to assist you in finding a solution.