Shipping policy

We offer FREE SHIPPING to the lower 48 U.S. states** on all orders.


CR Woodworks, we are committed to delivering high-quality, custom-built furniture to our customers, whether locally or nationwide. Our handcrafted furniture is a labor of love, and we take great pride in every piece we create.

 

Lead Time for Custom-Built Furniture

Each custom order is unique, and the lead time will vary depending on the specifics of the project. Typical production times range from 2 to 12 weeks, but please review the product description for the estimated lead time specific to your piece. Any changes or modifications to an order must be submitted within 5 calendar days from the order date.

Once your order is nearing completion, we will notify you by email or phone call before it is finished.

 

Local Orders: Pick-Up Policy

If you are local to our area, you’ll have 7 business days from the completion notification to pick up your furniture. After this time, there will be a $5 daily storage fee.

  • Pick-Up Times: Tuesday through Saturday during our business hours.

  • Storage Cap: Storage fees will not exceed $150, equivalent to 30 days of storage.

If the furniture is not picked up within 30 days, the item will be considered abandoned and may be used, donated, or disposed of at our discretion.

If you encounter any difficulties with pick-up, please contact us immediately—we’re happy to explore solutions to help.

 

Nationwide Shipping Policy

For nationwide sales, shipping will be arranged and planned accordingly. Please note that shipping time is not included in the production lead time, and delivery can take between 1-3 weeks depending on the destination.

You will receive two emails:

  1. Pre-Shipment Email: Confirming your furniture is almost ready and we are looking for your carrier to deliver your order and other delivery details.

  2. Important Delivery Information Email: Highlighting key details about your delivery to ensure a smooth process.

 

Important: We only ship out to the lower 48 states. We do not ship to PO Box addresses or ports. 

 

Third Party Delivery Service/Carries:

Your item will be shipped via a third-party delivery service (such as movers) which blanket wrap and securely place the furniture onto their cargo van. Please note furniture is not boxed nor crated. Delivery dates and times cannot be guaranteed and may vary based on the delivery service's schedule. You will receive an email with detailed delivery information, including the expected delivery window, once shipping is scheduled. Please note that we are not responsible for delays caused by the shipping service.

Delivery Assistance: Please note that the delivery service typically involves one person, two at times but this cannot always be guaranteed. You may need to assist with unloading the item if the delivery service only provides a single person. Ensure that there is adequate access and space for delivery, as we are not responsible for items that cannot be delivered due to access issues. Any additional costs for specialized delivery requirements or failed delivery attempts will be the customer's responsibility.

Inspection and Responsibility Upon Receipt

Whether you are picking up locally or receiving through delivery, it is essential to inspect the item thoroughly upon receipt. For local purchases, we recommend inspecting the furniture at our location before scheduling pick-up, if possible.

  • Transport Materials: Customers are responsible for bringing materials such as blankets, ropes, or straps to secure their furniture during transport. CR Woodworks does not provide these items.

  • Securing Furniture: While we are happy to assist with loading, customers are ultimately responsible for safely securing furniture to their vehicles or arranging proper handling with third-party carriers.

 

Your Satisfaction Matters to Us

We are passionate about our craft and dedicated to ensuring our customers are delighted with their furniture. If you have any questions or need further assistance during the ordering process, please don’t hesitate to reach out. We appreciate your business and are grateful for the opportunity to create something special for your home!

Thank you for choosing CR Woodworks.